Roeland De Groot

I created Case Detail - 00568765, please check your emails for a support response.

Hi Paul

Hope all's well.

I have had the same error message come up. Very disappointing as I already had problems getting Multiterm to work with 2021 and after 2 months of toing and froing with SDL Support and even the Development team, I had to abandon using it and continue with 2019. Was hoping SR1 might be a solution but no.

Would appreciate some help.

Thanks

Toby

Toby Price

Please create a new thread so we can create the case for you to look at the problem.

Roeland De Groot Toby Price

In fact support have just provided a solution to this problem.  Please try the following:

1. Go to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder.  So for example, change this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System
   to this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System_old
   
   
2. Open a command line as administrator.  To do this type CMD into the run field in Windows and select "Run as administrator" like this:
   
   
   
3. Type the following commands into the command line
         cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1
   Press the enter key
         lsinit.exe  –debug
   Press the enter key
   Should look like this before the final press of the enter key
   
   
   
4. Allow the process to continue when prompted and you'll see something like this:
   
   Press the enter key again, and close the command prompt
   
   
5. Finally run the Studio installer again.

Hopefully that will resolve the issue you have reported in this thread.

Roeland De Groot Toby Price

In fact support have just provided a solution to this problem.  Please try the following:

1. Go to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder.  So for example, change this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System
   to this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System_old
   
   
2. Open a command line as administrator.  To do this type CMD into the run field in Windows and select "Run as administrator" like this:
   
   
   
3. Type the following commands into the command line
         cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1
   Press the enter key
         lsinit.exe  –debug
   Press the enter key
   Should look like this before the final press of the enter key
   
   
   
4. Allow the process to continue when prompted and you'll see something like this:
   
   Press the enter key again, and close the command prompt
   
   
5. Finally run the Studio installer again.

Hopefully that will resolve the issue you have reported in this thread.

Hi Paul,

Bogdan has just sent me this in e-mail. It seems to work so far. I will get back to you at the end of the day to report if any other issues arise.

Best regards
Roeland

Thanks Paul

Pleased to report that's worked for me.

All the best and have a great Christmas.

Toby 

Excellent... thanks both for confirming.  Have a good xmas too!

Hi Paul,

just to confirm, this works fine. There are some other small related issues that I have mailed to Bogdan a minute ago.

Thanks for your support.

Roeland

Hi everybody, I have the same problem with Studio 2021 SR1 ( Error 1603 - ''Setup did not complete'' when installing SDL Trados Studio 2021 SR1 - I followed twice the advice above:   \ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1>lsinit.exe -debug ... but it did not help, error 1603 appears again and again. Do I understand correctly you had to reinstall Windows, please? Not a pleasant perspective... Thank you for any advice.

Ludmila

Hi Ludmila - I haven't tried the Windows reinstall yet so can't answer your question I'm afraid. Good luck though!

Hello Ludmila Hesova,

To ensure your post is not missed, please always start a new thread when one such as this is older and there hasnt been any updates in recent ties.

In this case however- please-

1. Navigate to to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder
2. Open Windows Command Prompt (CMD) with admin rights, enter the following command : cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1 and press enter
3. Type lsinit.exe –debug and press enter
4. Run Studio installer

Note: a. To open CMD with admin rights just press the Windows key+ S, type CMD, right click on the Command prompt window that will appear and select run as administrator
b. If you can't find the path at step 1 just open Windows File Explorer, go to View and check the "Hidden Items" checkbox

Please let us know if this resolved the issue for you.

Hi Ludmila Hesova,

Here is what I do to avoid problems like this:

I use Acronis to make a full backup every night. That way I can always roll everything back if I hit a bad problem.

Before I install/update Studio or any major program, I also make a full backup, so that I can roll everything back in situations like yours. (Windows can save restore points, but I have been in situations where Windows was unable to roll back using a restore point, so I don't rely on them any more.)

I found that I was typically reinstalling Windows and all of my programs every year or two in order to get rid of problems.

So I have been saving a full backup every time I reinstall Windows and all my programs and get everything set up properly. That gives me a copy of my system and programs that I can use next time I run into problems.

Now, when something has broken somewhere and I can't figure out what, I can restore the nice clean backup I made a year or two ago, run Windows update to bring it up to date, update any programs, make any needed changes to settings -- and then create another clean backup that I can use next time.

This also takes considerable time, but at least I avoid having to install everything from scratch again if something goes wrong :-)

Bruce

Hi Steven,

thank you SO MUCH!!!

The problem was solved by your small remark: "go to View and check the "Hidden Items" checkbox". The other method did not help, but thanks to you everything has been repaired in the easiest way.

Thanks again!

Best regards,

Ludmila

Hi Bruce,

thank you very much, I will keep all your precious advice in mind. I will definitely make regular back-ups. 

My today´s problem was solved due to the hint "go to View and check the "Hidden Items" checkbox" (I could have been more clever before ).

Thank you again!

Best regards,

Ludmila