Roeland De Groot

I created Case Detail - 00568765, please check your emails for a support response.

Hi Paul

Hope all's well.

I have had the same error message come up. Very disappointing as I already had problems getting Multiterm to work with 2021 and after 2 months of toing and froing with SDL Support and even the Development team, I had to abandon using it and continue with 2019. Was hoping SR1 might be a solution but no.

Would appreciate some help.

Thanks

Toby

Excellent... thanks both for confirming.  Have a good xmas too!

Toby Price

Was that the new SR1 Multiterm installer?

Unfortunately, yes. When I try to add a local termbase to a project in Studio, it hangs for several minutes and then I get the message: "General error occured. Exception of type 'System.OutOfMemoryException' was thrown".

Equally, if I try to open a termbase directly in Multiterm, I get the "Loading Termbase List" message, which again hangs for several minutes and then throws the error "A connection to SDL Multiterm Server unknown could not be established".

Toby

Toby Price

ok - I discussed with support to get the full story and it does seem as though you have a trickier problem to resolve.  Support spent a lot of time on this, and even had development build a diagnostic tool to see if they could pinpoint where it's failing but they were not able to help.  It seems as though the next step, if you want to try and use it, would be to reinstall Windows as suggested.

I had to do that for a problem with MS Office not installing on my wife's brand new laptop a couple of months ago.  Very frustrating so I know where you're coming from... but once done everything is now working just fine.  Hopefully, if you do decide to try it things will work out for you.

Thanks Paul

Really appreciate all the time spent by SDL and yourself on this. Perhaps when I have some breathing space from work I'll reinstall Windows, but it is a daunting task.

Merry Xmas to you and your wife!

Toby

Thanks for posting this. I have had exactly the same issues this morning when downloading the SR1 update. 

Hi Paul,

just to confirm, this works fine. There are some other small related issues that I have mailed to Bogdan a minute ago.

Thanks for your support.

Roeland

Hi everybody, I have the same problem with Studio 2021 SR1 ( Error 1603 - ''Setup did not complete'' when installing SDL Trados Studio 2021 SR1 - I followed twice the advice above:   \ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1>lsinit.exe -debug ... but it did not help, error 1603 appears again and again. Do I understand correctly you had to reinstall Windows, please? Not a pleasant perspective... Thank you for any advice.

Ludmila

Hi Ludmila - I haven't tried the Windows reinstall yet so can't answer your question I'm afraid. Good luck though!

Hello Ludmila Hesova,

To ensure your post is not missed, please always start a new thread when one such as this is older and there hasnt been any updates in recent ties.

In this case however- please-

1. Navigate to to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder
2. Open Windows Command Prompt (CMD) with admin rights, enter the following command : cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1 and press enter
3. Type lsinit.exe –debug and press enter
4. Run Studio installer

Note: a. To open CMD with admin rights just press the Windows key+ S, type CMD, right click on the Command prompt window that will appear and select run as administrator
b. If you can't find the path at step 1 just open Windows File Explorer, go to View and check the "Hidden Items" checkbox

Please let us know if this resolved the issue for you.

Hello Ludmila Hesova,

To ensure your post is not missed, please always start a new thread when one such as this is older and there hasnt been any updates in recent ties.

In this case however- please-

1. Navigate to to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder
2. Open Windows Command Prompt (CMD) with admin rights, enter the following command : cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1 and press enter
3. Type lsinit.exe –debug and press enter
4. Run Studio installer

Note: a. To open CMD with admin rights just press the Windows key+ S, type CMD, right click on the Command prompt window that will appear and select run as administrator
b. If you can't find the path at step 1 just open Windows File Explorer, go to View and check the "Hidden Items" checkbox

Please let us know if this resolved the issue for you.

Hi Steven,

thank you SO MUCH!!!

The problem was solved by your small remark: "go to View and check the "Hidden Items" checkbox". The other method did not help, but thanks to you everything has been repaired in the easiest way.

Thanks again!

Best regards,

Ludmila