Roeland De Groot

I created Case Detail - 00568765, please check your emails for a support response.

Hi Paul

Hope all's well.

I have had the same error message come up. Very disappointing as I already had problems getting Multiterm to work with 2021 and after 2 months of toing and froing with SDL Support and even the Development team, I had to abandon using it and continue with 2019. Was hoping SR1 might be a solution but no.

Would appreciate some help.

Thanks

Toby

Toby Price

Please create a new thread so we can create the case for you to look at the problem.

Roeland De Groot Toby Price

In fact support have just provided a solution to this problem.  Please try the following:

1. Go to C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit and rename the System folder.  So for example, change this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System
   to this:
   c:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit\System_old
   
   
2. Open a command line as administrator.  To do this type CMD into the run field in Windows and select "Run as administrator" like this:
   
   
   
3. Type the following commands into the command line
         cd C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1
   Press the enter key
         lsinit.exe  –debug
   Press the enter key
   Should look like this before the final press of the enter key
   
   
   
4. Allow the process to continue when prompted and you'll see something like this:
   
   Press the enter key again, and close the command prompt
   
   
5. Finally run the Studio installer again.

Hopefully that will resolve the issue you have reported in this thread.

Hi Paul,

Bogdan has just sent me this in e-mail. It seems to work so far. I will get back to you at the end of the day to report if any other issues arise.

Best regards
Roeland

Thanks Paul

Pleased to report that's worked for me.

All the best and have a great Christmas.

Toby 

Just tried Multiterm again with SDL Studio 2021 SR1 and it still doesn't work. Bogdan told me before the only solution was to reinstall Windows so for now, I'll continue with 2019 as I don't want to have to do that.

Best regards 

Excellent... thanks both for confirming.  Have a good xmas too!

Toby Price

Was that the new SR1 Multiterm installer?

Unfortunately, yes. When I try to add a local termbase to a project in Studio, it hangs for several minutes and then I get the message: "General error occured. Exception of type 'System.OutOfMemoryException' was thrown".

Equally, if I try to open a termbase directly in Multiterm, I get the "Loading Termbase List" message, which again hangs for several minutes and then throws the error "A connection to SDL Multiterm Server unknown could not be established".

Toby

Toby Price

ok - I discussed with support to get the full story and it does seem as though you have a trickier problem to resolve.  Support spent a lot of time on this, and even had development build a diagnostic tool to see if they could pinpoint where it's failing but they were not able to help.  It seems as though the next step, if you want to try and use it, would be to reinstall Windows as suggested.

I had to do that for a problem with MS Office not installing on my wife's brand new laptop a couple of months ago.  Very frustrating so I know where you're coming from... but once done everything is now working just fine.  Hopefully, if you do decide to try it things will work out for you.

Toby Price

ok - I discussed with support to get the full story and it does seem as though you have a trickier problem to resolve.  Support spent a lot of time on this, and even had development build a diagnostic tool to see if they could pinpoint where it's failing but they were not able to help.  It seems as though the next step, if you want to try and use it, would be to reinstall Windows as suggested.

I had to do that for a problem with MS Office not installing on my wife's brand new laptop a couple of months ago.  Very frustrating so I know where you're coming from... but once done everything is now working just fine.  Hopefully, if you do decide to try it things will work out for you.

Thanks Paul

Really appreciate all the time spent by SDL and yourself on this. Perhaps when I have some breathing space from work I'll reinstall Windows, but it is a daunting task.

Merry Xmas to you and your wife!

Toby

Thanks for posting this. I have had exactly the same issues this morning when downloading the SR1 update.