Hi Marion Meggs,

I think that there are 2 options that explain what happened:

- you changed the project settings after adding the file to the project.

- you changed the settings in options, so they are not applied to your ongoing project.

Please, go to your Project Settings > Fiile Types > press the Browse button at the bottom, select the Word file, and then click the Preview button. Are the comments extracted as you wish?

If so, your settings are in your project settings, so the easiest way would be to update the file. To do so, right click on the file in the Files view and select Update File. It takes some seconds to update the file. Check that comments are now extracted…

If comments don't appear in the Preview above, apply your settings to your project settings, and then, update the file following the above procedure.

I hope it helps.

Hi Marion Meggs,

I think that there are 2 options that explain what happened:

- you changed the project settings after adding the file to the project.

- you changed the settings in options, so they are not applied to your ongoing project.

Please, go to your Project Settings > Fiile Types > press the Browse button at the bottom, select the Word file, and then click the Preview button. Are the comments extracted as you wish?

If so, your settings are in your project settings, so the easiest way would be to update the file. To do so, right click on the file in the Files view and select Update File. It takes some seconds to update the file. Check that comments are now extracted…

If comments don't appear in the Preview above, apply your settings to your project settings, and then, update the file following the above procedure.

I hope it helps.

Hi Jesús, thanks for looking at and replying to my query. I tried your suggestion, and this is what happened:

Browse button:

Comments appear highlighted in target with comment text in hover box, but not found in translatable text:

Right-click on file in Files view and selectin Update file presents file explorer window. Selected original file there. Progress indicator appeared

Then tried to open file in Studio Files view. Warning message:

Now unable to open the file.

Tried update by selecting file in Studio Projects Directory of file explorer. Same result.

So decided to create a new project:

In Welcome view, checked Options/File type/MS Word 2007/2019 Settings (also for Word 97-2003 to be on the safe side:

Checked again from Project view. Extract box still checked.

Created new project with different name, same original Word file.

File now opens without any comments or highlights. Checked Project Settings, MS Word file type:

So now I need to try and recover my work in the file I had originally worked on (as it was a draft, I had not saved everything to the TM). Any help appreciated. 

Thanks,

Marion

Hi Jesús, just to say I have managed to open the previous file with my existing work - 2 subdirectories had been created in the Projects directory. Still no translatable comments in either of the files in the new subdirectories, one of them does not even show them as highlights. Will probably have to be a manual job.

Hi Marion Meggs,

Have you got folders in your Files view?

I mention it because I get exactly your error message whenever I try to update a file in a folder…

Also, in order to extract comments, you only need to tick the first checkbox:

Then I'm a bit confused with your explanation. If Trados doesn't extract the comments in Project Settings > File Types > Preview, then the right settings are not in place. This is the first thing you need to achieve before doing anything with that project. You need to see the COM segments in the Preview, I mean something like with a comment inserted in the word Nemo:

On the other hand, if you want to create a new project, you'd need to ensure that Trados extract the comments in Options > File Types > Preview. You need to verify it before creating a new project. I'm not sure if you created your new project after or before changing the file type settings.

Anyway, if you can't really use the Update feature, I'd follow this procedure:

1. Open your 1st project (forget about the 2nd one).
2. Add your translations of this project to the TM.
3. Ensure that Trados extract the comments in Project Settings > File Types > Preview. I mean, comments appear as translatable strings, not just by hovering with the mouse.
4. Make a copy of your original DOCX file and rename it to something like whatever v2.docx
5. Add that 2nd file to your first project and pre-translate it. Comments should be there.
6. Translate this 2nd file as usual.

Last, it's not a good idea to have projects under OneDrive and similar services. You can confirm that by reading some posts in this Community. I don't think your actual problem is related to OneDrive, but you know that it can cause problems someday.

I hope it helps!

Hi Jesús,

thanks for latest reply - will look into it further once project is finished, manual method is probably quicker for now. Your comment on OneDrive is interesting!

Marion