Hi Marion Meggs,

I think that there are 2 options that explain what happened:

- you changed the project settings after adding the file to the project.

- you changed the settings in options, so they are not applied to your ongoing project.

Please, go to your Project Settings > Fiile Types > press the Browse button at the bottom, select the Word file, and then click the Preview button. Are the comments extracted as you wish?

If so, your settings are in your project settings, so the easiest way would be to update the file. To do so, right click on the file in the Files view and select Update File. It takes some seconds to update the file. Check that comments are now extracted…

If comments don't appear in the Preview above, apply your settings to your project settings, and then, update the file following the above procedure.

I hope it helps.

Hi Jesús, thanks for looking at and replying to my query. I tried your suggestion, and this is what happened:

Browse button:

Comments appear highlighted in target with comment text in hover box, but not found in translatable text:

Right-click on file in Files view and selectin Update file presents file explorer window. Selected original file there. Progress indicator appeared

Then tried to open file in Studio Files view. Warning message:

Now unable to open the file.

Tried update by selecting file in Studio Projects Directory of file explorer. Same result.

So decided to create a new project:

In Welcome view, checked Options/File type/MS Word 2007/2019 Settings (also for Word 97-2003 to be on the safe side:

Checked again from Project view. Extract box still checked.

Created new project with different name, same original Word file.

File now opens without any comments or highlights. Checked Project Settings, MS Word file type:

So now I need to try and recover my work in the file I had originally worked on (as it was a draft, I had not saved everything to the TM). Any help appreciated. 

Thanks,

Marion

Hi Jesús, thanks for looking at and replying to my query. I tried your suggestion, and this is what happened:

Browse button:

Comments appear highlighted in target with comment text in hover box, but not found in translatable text:

Right-click on file in Files view and selectin Update file presents file explorer window. Selected original file there. Progress indicator appeared

Then tried to open file in Studio Files view. Warning message:

Now unable to open the file.

Tried update by selecting file in Studio Projects Directory of file explorer. Same result.

So decided to create a new project:

In Welcome view, checked Options/File type/MS Word 2007/2019 Settings (also for Word 97-2003 to be on the safe side:

Checked again from Project view. Extract box still checked.

Created new project with different name, same original Word file.

File now opens without any comments or highlights. Checked Project Settings, MS Word file type:

So now I need to try and recover my work in the file I had originally worked on (as it was a draft, I had not saved everything to the TM). Any help appreciated. 

Thanks,

Marion