Dear 彩 森垣

When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending on what the problem is). This will repair software connections by checking for and replacing anything that is missing from the setup, for example.

Here is how:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
   • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.
4. Restart Studio/MultiTerm.

There are further options here:

Repairing your installation of Trados Studio

Repairing your installation of MultiTerm Desktop

It is also important to check if an update of MultiTerm is required. Open MultiTerm and go to the Help tab and click 'Check for Updates' (or the equivalent in your language).

I hope this helps. If it does not, ask for a support ticket in this thread.

All the best,

Ali

 Alison Field 

Hello Alison, 

Thank you very much for your swift reply.

I followed your instruction, however, received an error message when I executed "Repair". 

Here is the screenshot of the error message.

I also checked the MultiTerm but there were no notifications for version updates.

I will "ask for a support ticket" as you suggest. This is actually my first time using this community forum and really appreciate your kind advice.

 Alison Field 

Hello Alison, 

Thank you very much for your swift reply.

I followed your instruction, however, received an error message when I executed "Repair". 

Here is the screenshot of the error message.

I also checked the MultiTerm but there were no notifications for version updates.

I will "ask for a support ticket" as you suggest. This is actually my first time using this community forum and really appreciate your kind advice.