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Trados Studio 2022 (pro license) keeps closing unexpectedly and kind of randomly. We tried reinstalling everything, and we got this error message at first:
<SDLErrorDetails time="2024-06-21 10:06:40">
<ErrorMessage>Impossible de démarrer le service "Sdl.Desktop.Platform.CommandBars.IActionService".</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=17.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()
à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]()
à Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService()
à Sdl.Platform.UI.StudioWindowForm.set_StudioWindow(IStudioWindow value)
à Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
à Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
à Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
à Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
<InnerException>
<Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName />
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2147024809</HResult>
<StackTrace><![CDATA[ à System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
à System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
à System.Collections.ObjectModel.KeyedCollection`2.AddKey(TKey key, TItem item)
à System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item)
à System.Collections.ObjectModel.Collection`1.Add(T item)
à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart()
à Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context)
à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio17</ProductVersion>
<EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 11 Famille</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3084</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>TRAVAIL\frich</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>TRAVAIL</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16479024 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
The program wouldn't open at all, so we followed those instructions: https://gateway.sdl.com/apex/communityknowledge?articleName=000003136
Then the program managed to open, but now it keeps closing after a few segments, and it seems pretty random.
Any ideas about the root cause and a potential fix?
Generated Image Alt-Text
[edited by: RWS Community AI at 5:56 PM (GMT 1) on 21 Jun 2024]
