Trados Studio 2022 (pro license) keeps closing unexpectedly and kind of randomly. We tried reinstalling everything, and we got this error message at first:
<SDLErrorDetails time="2024-06-21 10:06:40"> <ErrorMessage>Impossible de démarrer le service "Sdl.Desktop.Platform.CommandBars.IActionService".</ErrorMessage> <Exception> <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=17.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink /> <Source>Sdl.Desktop.Platform</Source> <HResult>-2146233088</HResult> <StackTrace><![CDATA[ à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() à Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService() à Sdl.Platform.UI.StudioWindowForm.set_StudioWindow(IStudioWindow value) à Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) à Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) à Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService) à Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace> <InnerException> <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ParamName /> <HelpLink /> <Source>mscorlib</Source> <HResult>-2147024809</HResult> <StackTrace><![CDATA[ à System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) à System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) à System.Collections.ObjectModel.KeyedCollection`2.AddKey(TKey key, TItem item) à System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item) à System.Collections.ObjectModel.Collection`1.Add(T item) à Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart() à Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) à Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]></StackTrace> </InnerException> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Famille</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>3084</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>TRAVAIL\frich</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>TRAVAIL</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16479024 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
The program wouldn't open at all, so we followed those instructions: https://gateway.sdl.com/apex/communityknowledge?articleName=000003136
Then the program managed to open, but now it keeps closing after a few segments, and it seems pretty random.
Any ideas about the root cause and a potential fix?
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[edited by: RWS Community AI at 5:56 PM (GMT 1) on 21 Jun 2024]