"Access to the path 'C:\Users\..." is denied. How can I change the path/storage location?

Hello everyone,

After a notebook change, new installation of SDL, and a first attempt to save a translation, I receive this error message:
Error dialog box from Trados Studio with a red cross icon indicating 'Access to the path C:UsersUsernameOneDrive - CGMDokumenteStudio2021AutoSaveFile Name is denied.' with Knowledge Base and Community buttons and an OK button.

Where can I change the path/storage location?

Thank you for an easy to understand solution, I'm really not a computer expert. ;-)

Kind regards,
Cora



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[edited by: RWS Community AI at 10:19 AM (GMT 0) on 12 Mar 2025]
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  • "Probability score": 0.8

    "Question improvement suggestion": Please provide the exact version of Trados Studio you are using and the operating system of your computer. This will help in providing a more accurate solution.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello Cora,

    The error message you're seeing usually occurs when Trados Studio doesn't have the necessary permissions to access a certain file or directory. Here's how you can change the path/storage location:

    Step 1: Open Trados Studio.

    Step 2: Go to "File" > "Setup" > "Projects".

    Step 3: Under "Default Project Locations", you can change the "Default Project Path" and "Default Backup Path". Click on the folder icon next to each field to browse and select a new location.

    Step 4: Click "OK" to save the changes.

    If you're still having trouble, you might want to try resetting Trados Studio to its default settings. Here's how:

    Step 1: Close Trados Studio.

    Step 2: Go to: C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio (you can copy/paste this path directly in Windows File Explorer).

    Step 3: Depending on your version of Trados Studio, rename the corresponding folder to OLD_<folder name>. For example, if you're using Trados Studio 2021, rename the folder "Studio16" to "OLD_Studio16".

    Step 4: If you can't find the paths above, open Windows File Explorer, click on "View" and check the "Hidden Items" checkbox.

    Please note that resetting Trados Studio to its default settings will remove all your personal settings and preferences, so please use this as a last resort.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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  •  

    The easiest solution: switch off the auto save in Trados. File -> Options -> Editor.

    Other solution is to deactivate synchronization of OneDrive.

    Best solution: move the Documents folder to another location, preferably not on drive C:\
    Open Windows Explorer, right click the Documents folder, select Preferences (in German: Eigenschaften) or press ALT+ENTER  and go to Path tab. Select "Move" (verschieben) and chose another location. This should solve the problem.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • Hello Jerzy,

    Thank you very much for your quick support.

    I went with the easiest solution for now, which directly allowed me to batch my translation. However, when I re-open the translation in SDL, the same error message comes up again (although the checkbox "Autosave" is disabled).

    Any solution for this problem?

    Also, I'd prefer the auto save on, but as I am using a company notebook, I am not allowed to deactivate the OneDrive synchronisation. Is there any way around?

    Once again, thank you!

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  •  

    OneDrive may really be a pest... I'm sorry, but I do not know any other solutions. You can delete the folder listed by yourself and leave the Auto Save deactivated. There is no big risk loosing work, if you are confirming segments to TM. Trados Studio does not crash that often and even if it does, the confirmed segments are stored in TM and can be replicated from there.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • I'll try as you suggest above, Jerzy. Thank you for your spontaneous help!

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  • Hello Jerzy,

    It's me again with the same problem. I translated another doc and switched off the auto save function. But upon batching the task, the error message comes up again and doesn't let me save.

    Any other way of fixing this that comes to mind?

    Thank you and kind regards,
    Cora

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  •  

    Sorry, I cannot help. I do not use OneDrive in the way you do. Maybe can offer you more help.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
  •  

    You didn’t state your Trados Studio version, but today there is a Trados Studio 2022 update hopefully fixing this issue. Check the second bullet point here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0010143

    We’ve changed the previous default AutoSave folder location to %AppData%/Trados/Trados Studio/<studio-version>/AutoSave to prevent both folder synchronization issues and access issues sometimes occurring when working with projects hosted on OneDrive. (CRQ-40092)

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  • Good morning Jesús,

    Thank you for reaching out. 
    I use the 2021 version on a Windows 11 operating system. Will the 2022 setup also include  my version?

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  •  

    I don’t think so… But keep an eye for any updates on your 2021 version.

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