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Graphics Driver crashes when using Studio 2015 on Windows 10

Elin Fritiofsson

Hi!

My graphics driver (for Intel HD Graphics 520) crashes repeatedly when I am using Studio 2015 on Windows 10. The screen goes black and I receive a message saying that the graphics driver  (for Windows 8! that I do not run..) has crashed and has been reset. I'm using the latest version of the drivers.

This has happened on two different laptops now so I'm starting to think that it might have to do with the program itself (and not with the computers). Does anyone else experience the same thing?

Thank you in advance!
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  • in reply to Elin Fritiofsson
    "The screen goes black and I receive a message saying that the graphics driver (for Windows 8! that I do not run..)"
    Even after the driver update? Then the driver in question is not updated properly... It should not show Win8...

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    Yes even after the update, and I have a Windows 10 driver. HP couldn't say where the message about "Windows 8" came from either, they just verified that my driver was up to date, then asked me to return the computer. And now the same thing happens with a Lenovo computer (that also refers to Windows 8, and that has the same (newest) drivers for win 10). Both computers where delivered with windows 10, so windows 8 was never on them.

    But the crash always seem to happen when I use Studio 2015, that's why I thought it might be a strange incompatibility issue, maybe Trados is looking for a Windows 8 driver that isn't there? I can't explain it any other way.
  • in reply to Elin Fritiofsson
    Well, from what I observed on several machines with various graphics adapters there has never been any crashes related to video. And I use Studio since the very beginning of the very fist beta stage of Studio 2009. Have tested several betas on my PC with nVida and AMD graphics, used Studio on laptops powered by nVidia and now use Studio 2015 (from the very early beta) on a laptop with i7 processor and only the Intel graphics. Never seen this message before and never heard about it. Even y colleagues running Studio on Mac (under Windows) and obviously Intel graphics never reported any problems.
    This is really strange, as Studio is processor-intensive, but has no big requirements in terms of graphics...
    Do you use the native screen resolution? Is it higher than full HD?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    I use native screen resolution and it's QHD, do you think that Studio could have a problem with this?
  • in reply to Elin Fritiofsson
    Indeed, this in not unlikely, as I remember someone having a laptop with this resolution reported problems with blurred display. You might possibly check the compatibility settings for Studio (right click on the executable). But as I do not have such a device for testing, I unfortunately cannot help here anymore.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    I tried adapting the compatibility settings and nothing helped. Lowering the screen resolution actually made matters worse. I'm starting to think that Studio 2015 might be incompatible with the latest integrated graphics drivers from Intel.

    It would be interesting to know if someone else has issues with the 6th generation of Intel processors/graphics and Studio 2015...
  • in reply to Elin Fritiofsson
    I have the exact same problem with a brand new computer and without question the latest drivers. This is definitely a Studio problem, and no one seems to be doing anything about it...
  • in reply to Tommy Lund
    Hello Tommy,

    Please log a case so someone can look at this. If you don't have a support contract then for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one/

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

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  • in reply to Paul
    Thanks :-)

    I am currently trying out a beta version of Intel’s driver for the latest skylake processors, and it seems to be doing better.

    I will be testing this for a while before I do anything else.

    I still think this obviously is an issue that should be addressed by SDL’s programmers, since the problem occurs exclusively when working in Studio 2015.

    I have no faith in any kind of support solution from SDL, since I know computers very well, I know mine is brand new and state of the art AND in ship shape, so the only thing SDL can do is change their software…
  • in reply to Tommy Lund

    Unknown said:
    I have no faith in any kind of support solution from SDL, since I know computers very well, I know mine is brand new and state of the art AND in ship shape, so the only thing SDL can do is change their software…

    Hello Tommy,

    I'm sorry you feel that way, and it won't be the first time I've seen brand new computers that are not as ship shape as you might expect! It also won't be the first time there is some new driver that we don't support and need to fix, but one things for sure.  If we don't get to see these things when they come up then we'll never fix them at all!

    But I hope you do manage to get more success with Intels driver.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub