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Graphics Driver crashes when using Studio 2015 on Windows 10

Elin Fritiofsson

Hi!

My graphics driver (for Intel HD Graphics 520) crashes repeatedly when I am using Studio 2015 on Windows 10. The screen goes black and I receive a message saying that the graphics driver  (for Windows 8! that I do not run..) has crashed and has been reset. I'm using the latest version of the drivers.

This has happened on two different laptops now so I'm starting to think that it might have to do with the program itself (and not with the computers). Does anyone else experience the same thing?

Thank you in advance!
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  • in reply to Paul
    Thanks :-)

    I am currently trying out a beta version of Intel’s driver for the latest skylake processors, and it seems to be doing better.

    I will be testing this for a while before I do anything else.

    I still think this obviously is an issue that should be addressed by SDL’s programmers, since the problem occurs exclusively when working in Studio 2015.

    I have no faith in any kind of support solution from SDL, since I know computers very well, I know mine is brand new and state of the art AND in ship shape, so the only thing SDL can do is change their software…
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  • in reply to Tommy Lund

    Unknown said:
    I have no faith in any kind of support solution from SDL, since I know computers very well, I know mine is brand new and state of the art AND in ship shape, so the only thing SDL can do is change their software…

    Hello Tommy,

    I'm sorry you feel that way, and it won't be the first time I've seen brand new computers that are not as ship shape as you might expect! It also won't be the first time there is some new driver that we don't support and need to fix, but one things for sure.  If we don't get to see these things when they come up then we'll never fix them at all!

    But I hope you do manage to get more success with Intels driver.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • in reply to Paul
    Thank you for your reply. I don't mean to be negative, it's just that I don't have any positive experiences with tech support so far - they have pretty much all been a waste of time (haven't tried SDL's). Anyway, from what I have been able to gather from colleague's experiences and from Internet searches, this seems to be quite a widespread problem, so it's certainly something SDL's programmers should be alert to. By the way, this does not only happen with 6th generation Intel processors. My previous computer was a 4th generation Intel core i7, and the same thing happened there...
  • in reply to Paul
    Just to let you know, the beta driver from Intel, and perhaps also the latest update from SDL, seems to have done the trick. I have not had any crashes for at couple of days now - and when everything works like it is supposed to, Studio is a great piece of software :-)