• Replies 15 replies
  • Subscribers 434 subscribers
  • Views 9909 views
  • Users 0 members are here
Options
Related

Graphics Driver crashes when using Studio 2015 on Windows 10

Elin Fritiofsson

Hi!

My graphics driver (for Intel HD Graphics 520) crashes repeatedly when I am using Studio 2015 on Windows 10. The screen goes black and I receive a message saying that the graphics driver  (for Windows 8! that I do not run..) has crashed and has been reset. I'm using the latest version of the drivers.

This has happened on two different laptops now so I'm starting to think that it might have to do with the program itself (and not with the computers). Does anyone else experience the same thing?

Thank you in advance!
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • Please update your graphics driver. It seems, that the culprit might be the Win8 driver in Win10.
    I also do use a laptop with Intel Graphics and did never encounter anything similar. Therefore I am quite certain, the problem is your outdated driver.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    I just updated the drivers, and HP helped me find the most recent drivers (for Windows 10). So unfortunately that can't be the problem (it would have been easy to fix).
  • in reply to Elin Fritiofsson
    "The screen goes black and I receive a message saying that the graphics driver (for Windows 8! that I do not run..)"
    Even after the driver update? Then the driver in question is not updated properly... It should not show Win8...

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    Yes even after the update, and I have a Windows 10 driver. HP couldn't say where the message about "Windows 8" came from either, they just verified that my driver was up to date, then asked me to return the computer. And now the same thing happens with a Lenovo computer (that also refers to Windows 8, and that has the same (newest) drivers for win 10). Both computers where delivered with windows 10, so windows 8 was never on them.

    But the crash always seem to happen when I use Studio 2015, that's why I thought it might be a strange incompatibility issue, maybe Trados is looking for a Windows 8 driver that isn't there? I can't explain it any other way.
  • in reply to Elin Fritiofsson
    Well, from what I observed on several machines with various graphics adapters there has never been any crashes related to video. And I use Studio since the very beginning of the very fist beta stage of Studio 2009. Have tested several betas on my PC with nVida and AMD graphics, used Studio on laptops powered by nVidia and now use Studio 2015 (from the very early beta) on a laptop with i7 processor and only the Intel graphics. Never seen this message before and never heard about it. Even y colleagues running Studio on Mac (under Windows) and obviously Intel graphics never reported any problems.
    This is really strange, as Studio is processor-intensive, but has no big requirements in terms of graphics...
    Do you use the native screen resolution? Is it higher than full HD?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Reply
  • in reply to Elin Fritiofsson
    Well, from what I observed on several machines with various graphics adapters there has never been any crashes related to video. And I use Studio since the very beginning of the very fist beta stage of Studio 2009. Have tested several betas on my PC with nVida and AMD graphics, used Studio on laptops powered by nVidia and now use Studio 2015 (from the very early beta) on a laptop with i7 processor and only the Intel graphics. Never seen this message before and never heard about it. Even y colleagues running Studio on Mac (under Windows) and obviously Intel graphics never reported any problems.
    This is really strange, as Studio is processor-intensive, but has no big requirements in terms of graphics...
    Do you use the native screen resolution? Is it higher than full HD?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

Children