Error "No reference to the project is known"

After having updated Studio 2015 (SR2) I get the above message.

I get the message: "No reference to the project is known", when I try to open a project in Studio. If I continue, Multiterm is not working - it says that the system cannot connect to my Multiterm file.
When closing the Studio and starting it again, Studio and MT seem to be working again.

I have tried to repair Studio 2015 without any luck. This appears on both my computers which are running with two different virus programmes. Windows Defender on my stationary comp. and on my laptop I have AVG.

The operating system on both computers is Windows 10 which is updated.

Hope I can get help here :-)

Mette

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Thread Subject & Description
Error "No reference to the project is known" After having updated Studio 2015 (SR2) I get the above message. I get the message: "No reference to the project is known", when I try to open a project in Studio. If I continue, Multiterm is not working - it says that the system cannot connect to my Multiterm file. When closing the Studio and starting it again, Studio and MT seem to be working again. I have tried to repair Studio 2015 without any luck. This appears on both my computers which are running with two different virus programmes. Windows Defender on my stationary comp. and on my laptop I have AVG. The operating system on both computers is Windows 10 which is updated. Hope I can get help here :-) KR Mette
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0 Paul over 9 years ago

Hi Mette,

It sounds as though you have a corrupted entry in your projects file. Can you rename your projects.xml file to projects.xml_old or something similar. Then restart Studio. You can find this file here:

c:\Users\[USERNAME]\Documents\Studio 2015\Projects\projects.xml

You will lose the list of projects in Studio, but not the projects themselves. Now add them back in again one at a time by using the Open Project command (Ctrl+O) in Studio and browse to the location of your projects to select the sdlproj file for each one.

This may resolve the problem.

Regards

Paul

Paul Filkin | RWS Group

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0 Evelyna Radoslavova over 9 years ago in reply to Paul

Hi Paul, I have the same problem as Mette, and it has occurred with both Excel and Word files recently, both of them when translating into Bulgarian, both of them new files created by me by copying and pasting a single column from a multilingual client file. Studio adds the source files just fine, prepares them for translation and opens them, and then I get the following message: "Unable to find the specified file." Every other time, I also get the ""No reference to the project is known" message.

I have verified that both the source native and sdlxliff files are there and that the target sdlxliff files is there. However, I cannot create a target file!

I tried your solution above and it did not work for me. I tried repairing Studio, with no success. I tried creating a new project and adding the file, and it did the same thing. The Excel was created by me, by copying and pasting a single column from a multilingual client file. I tried both Excel 2016 (xlsx) and Excel 2003 (xls) versions, with identical results.

I am using Windows 10 Pro (OS build 10586.218), SDL Trados Studio 2015 Freelance, SR2 - 12.2.5087.4. No separately installed antivirus.

Thanks in advance for your help,
Evelyna
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0 Evelyna Radoslavova over 9 years ago in reply to Evelyna Radoslavova

Another weird thing - even though my TM is open in the TM search, the Concordance Search window tells me there is no TM open - although my "concordance" is checked against the TM in my project settings.
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0 Mette Schmidt-Kallesøe over 9 years ago in reply to Evelyna Radoslavova

I experience the exact same thing!! It is really weird!
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0 Mette Schmidt-Kallesøe over 9 years ago in reply to Evelyna Radoslavova

And this also applies to one of my computers, my laptop. Where I cannot save it for revision - Export for external review - which is not accessible, and I cannot save the target document. This both applies to new and old projects using new and old TM's and Multiterm memories. It is as if the programme has its own life... I've also tried everything, I feel
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0 Paul over 9 years ago in reply to Mette Schmidt-Kallesøe

Hi both,

Perhaps just try one more thing and then you should log a support case to get help with the installation. Uninstall Studio and then install again as admin. So select the installer in your file manager, then right-click and install as admin. Perhaps the cause of the problem is related to permissions and Studio has not been installed with sufficient rights to run correctly.

But if that doesn't help please log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

http://support.xl8.one/

Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Regards

Paul

Paul Filkin | RWS Group

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0 Evelyna Radoslavova over 9 years ago in reply to Paul

Hi Paul,

Thank you for the suggestion. I have to admit that reinstalling Studio is not particularly appealing at this point, and I am sure that I have installed it as admin, so I will hold on at this point. Thank you also for the link to support - this may prove very useful in the future. However, I know from experience that fluke bugs like this one can be very hard to explain and solve - as they do not reproduce reliably.

I ended up resolving the problem with this particular project by starting from scratch - exporting my memory, creating a project, creating a new memory, and importing my memory again. I will see whether the same operations work in the other project and will hope that this will not reoccur again. I have to admit that I am been a long-time hardcore Trados fan, but Studio does things with no rime, reason or consistency (adding new TU when I have explicitly instructed it to overwrite is another example) that make me shrug in despair.

Thanks again for your precious help,
Evelyna
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0 Evelyna Radoslavova over 9 years ago in reply to Paul

Hi Paul,

Thank you for the suggestion. I have to admit that reinstalling Studio is not particularly appealing at this point, and I am sure that I have installed it as admin, so I will hold on at this point. Thank you also for the link to support - this may prove very useful in the future. However, I know from experience that fluke bugs like this one can be very hard to explain and solve - as they do not reproduce reliably.

I ended up resolving the problem with this particular project by starting from scratch - exporting my memory, creating a project, creating a new memory, and importing my memory again. I will see whether the same operations work in the other project and will hope that this will not reoccur again. I have to admit that I am been a long-time hardcore Trados fan, but Studio does things with no rime, reason or consistency (adding new TU when I have explicitly instructed it to overwrite is another example) that make me shrug in despair.

Thanks again for your precious help,
Evelyna
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0 Mette Schmidt-Kallesøe over 9 years ago in reply to Evelyna Radoslavova

Hi both,
I share Evelyna's point of view. Time is money and starting all over again reinstalling Studio on both my computers is not an option unless I cannot avoid it. I will try following Evelyna's example and starting from scratch with my future projects. And yes, Studio seems to have its own life - and this is not the first time I regret updating.

I will also thank you for your help and speedy reply,

Mette
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0 Paul over 9 years ago in reply to Mette Schmidt-Kallesøe

Thanks both. I do agree with you that it is frustrating, but worth noting that if a lack of admin rights is the issue then if you don't reinstall the problem will not go away. A reinstall isn't too much of a problem, it's something our Beta testers do in a production environment quite regularly. No need to return licenses or back up files anywhere... just uninstall and reinstall (as admin). Doesn't take too long.

But I do understand your concern... so keep the details for support and if you do need some help please log the case and refer to this thread.

Regards

Paul

Paul Filkin | RWS Group

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Trados Studio > 1. Trados Studio

Error "No reference to the project is known"