Found matches, but not showing them.

In the translation results window Trados Studio 2017 sometimes tells me that it found matches, but it is not showing them. Very arrogant, if you ask me. How can I teach this piece of machinery some decent manners?

example:

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  • I see similar(?) issues with GroupShare Cloud TM - it actually does NOT show any TM lookup matches, though the segment(s) is/are in the TM. Only concordance search shows result... which is basically full match.
    No obvious misconfigurations or other weird stuff in both the project and the TM.
    Tried primarily with Studio 2015 SR3, but checked also Studio 2017, 2014 and even 2011 (all with latest updates) - all show the same behavior.

    So I exported the GroupShare TM to TMX and created new filebased TM from it.
    Then I disabled the existing GropupShare TMs in the project and added this local filebased TM to it... and voila, TM lookup works like a charm.

    Thoughts?
    (to me it looks like something rotten in the GroupShare cloud... has it been already upgraded to 2017, as announced recently?)

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  • I see similar(?) issues with GroupShare Cloud TM - it actually does NOT show any TM lookup matches, though the segment(s) is/are in the TM. Only concordance search shows result... which is basically full match.
    No obvious misconfigurations or other weird stuff in both the project and the TM.
    Tried primarily with Studio 2015 SR3, but checked also Studio 2017, 2014 and even 2011 (all with latest updates) - all show the same behavior.

    So I exported the GroupShare TM to TMX and created new filebased TM from it.
    Then I disabled the existing GropupShare TMs in the project and added this local filebased TM to it... and voila, TM lookup works like a charm.

    Thoughts?
    (to me it looks like something rotten in the GroupShare cloud... has it been already upgraded to 2017, as announced recently?)

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