02. Trados Support resources

On the following page(s) you will find a list of support resources that are designed to support you as a translator.

Except for certification all the listed resources are free of charge, but may require you to log in using your RWS account details/credentials.

Listed below are the Top FIVE resources available to translators.

1) Community

Select 'Translation Productivity' -if you are asked to log in, simply use your normal credentials (SSO)

And then select the most appropriate forum

Search for an answer... or ask a question

2) RWS Gateway

Here you can search for support articles and look up specific errors

3) LIVE CHAT

Would you prefer to chat with one of our in-house customer experience team?

If so, you can now do so via LIVE CHAT- https://www.trados.com/contact/chat.html

Our Customer Experience team will help you with account related issues (including purchasing and licensing) all the way through to general support issues, and will in most cases provide a resolution.

You can ’chat’ live with us- Mon – Friday 07.00- 23.00 hrs (UK time)

Our international team speak*

English, German, French, Romanian, Spanish, Italian, Chinese and Japanese

(*not all languages are covered all the time).

4) Training Videos and Webinars

Did you know we have a large library of pre-recorded training webinars and even our own YouTube channel?

Simply go to https://www.trados.com click on Menu and then EVENTS

Scroll through the list and select which webinar you would like and simply watch as many times as you like.

There are no limits to the number of webinars you can view-

You can even sign up to future live webinars as well.

If you preferr to watch short training videos online – then visit https://www.youtube.com/user/sdltrados

5) Training and Certification

What better way to learn the software than taking a specialised training course-

https://www.sdltrados.com/learning/certification/

Below are examples of the questions you would come across when taking the exams….

Would you be able to answer the following?

You have the option of purchasing just the certification module on its own which includes Workbook/Manual, Sample Flies, Presentation AND the certification and allows you to work at your own pace allowing you to take the exam when you are ready…