There are over 20 wiki articles within the Translation Productivity community section, which help to provide answers to the most frequently asked questions about SDL Support.  If you don’t have a support agreement, the articles will provide a good overview of what you can expect and what is included in a support agreement.  If you already have an SDL support account, you will find articles to help you navigate and understand your account better - “how do I access my upgrades” “how do I change my account details” these are just some of the articles to help you.

Click on the question below or navigate the articles using the menu on the left.

• After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2014 version?

• Can I get ‘pay as you go’ support?

• Do you offer assistance for SDL software products by means of remotely accessing my computer?

• How can I get help if I do not have a Support and Maintenance Agreement (SMA)?

• How do I change my account details?

• How do I deactivate my Studio license?

• How much does Support and Maintenance Agreement (SMA) cost for my licenses?

• How much does an upgrade cost and how do I buy it?

• I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.

• I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?

• I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?

• If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

• If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

• If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?

• Is a Support and Maintenance Agreement (SMA) based on an annual fee?

• My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice?

• What is included in a Support and Maintenance Agreement (SMA)?

• What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?

• What kind of support contracts are available and how do I purchase one?