Support & Maintenance

There are over 20 wiki articles within the Translation Productivity community section, which help to provide answers to the most frequently asked questions about SDL Support.  If you don’t have a support agreement, the articles will provide a good overview of what you can expect and what is included in a support agreement.  If you already have an SDL support account, you will find articles to help you navigate and understand your account better - “how do I access my upgrades” “how do I change my account details” these are just some of the articles to help you.

Click on the question below or navigate the articles using the menu on the left.

• After upgrading my software to the latest edition, would you still offer assistance for any issues with my Trados Studio 2014 version?

• Can I get ‘pay as you go’ support?

• Do you offer assistance for SDL software products by means of remotely accessing my computer?

• How can I get help if I do not have a Support and Maintenance Agreement (SMA)?

• How do I change my account details?

• How do I deactivate my Studio license?

• How much does Support and Maintenance Agreement (SMA) cost for my licenses?

• How much does an upgrade cost and how do I buy it?

• I am a freelance translator and do not use support, I need Support and Maintenance Agreement (SMA) for upgrades only.

• I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?

• I would like to purchase a Support and Maintenance Agreement (SMA) but I cannot find any SMA links/price estimation in my SUPPORT & EDUCATION / SUPPORT section?

• If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

• If I purchase Support and Maintenance Agreement (SMA) and I have technical issues with the software, will I get telephone support?

• If I purchase Support and Maintenance Agreement (SMA) and have technical issues with the software, what phone number should I call to talk to your support team?

• Is a Support and Maintenance Agreement (SMA) based on an annual fee?

• My Support and Maintenance Agreement (SMA) is due for renewal but I have not received the SMA renewal invoice?

• What is included in a Support and Maintenance Agreement (SMA)?

• What is the difference between the Level 1 and Level 2 Support and Maintenance Agreement (SMA)?

• What kind of support contracts are available and how do I purchase one?