RWS Support team has a role of providing technical assistance and efficiently handling any unresolved issues with RWS software products. As such, this team does not provide training or offer assistance on how to use our software products. We have a dedicated RWS Global Training Services team who offers a wide range of education and certification solutions targeted to all customer groups and partners. They provide both introductory and advanced learning through classroom training and self-paced eLearning.

You can access info about training services resources from the RWS Training page. To purchase a certification/e-learning course, please see https://www.trados.com/training/certification/ 

To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard 

Once you purchase a certification/e-learning course, you will shortly receive an e-mail with login instructions for RWS University.

Please note that if you need to retake the exam as part of your three attempts, you should use the Restart option instead of Resume.

To assist you, we’ve also provided a guide to help you access your exams: RWS University Quick Start Guide

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.