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Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.
For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience whilst using RWS products.