Translate
This Wiki article is designed for all users of SDL Trados Studio/MultiTerm, who may be experiencing errors, erratic behavior or other unexplained issues within SDL Studio and is split into TWO parts- (Admin rights are required for most actions).
Part-1- Updating the Operating System (OS)/Microsoft Office and the device drivers.
Part-2- SDL Trados Studio/MultiTerm- Updating and trouble shooting.
i After completing each step, please reboot your machine to ensure all changes have been applied.
ii Updating your machine can take up to a couple of hours. Please do not skip any of the steps suggested.
iii Whilst following this guide, please disable your AntiVirus program temporarily.
iv You MUST be logged onto the machine as administrator to complete most of the following tasks.
Part-2- SDL Trados Studio/MultiTerm- Updating and trouble shooting.
First things first
If when working, you are confronted with an error message -please, ALWAYS save the error by clicking on the disc icon and,
then saving to your desktop and including this in communications with SDL.
These 'error stacks' helps us locate the issues and provide solutions much quicker generally.
You can also post the full 'error stack', when posting a question in the SDL Community
In order that SDL Trados Studio and MultiTerm can work properly, it is essential that both are on the latest update.
If Studio and MultiTerm are on different versions, this will cause errors and even the software to close down.
First ensure that you are logged in to your SDL account- https://oos.sdl.com/asp/products/ssl/account/default.asp
Then to update Studio AND MultiTerm, simply open each application in turn and go to HELP- Check for Updates
Or check your Notifications tab
When updating both applications (2019 versions)- when you are prompted to restart your machine- you MUST do so- otherwise the installation will fail.
After ensuring both SDL Studio AND MultiTerm are up to date- the next solution-
Resetting Windows layout often helps resolve unexplained errors
Now please restart your machine.
If the problem(s) still persist, the next option will be to repair/reset Studio.
To do this, we have created a free App - SDL FreshStart
(Should you have already installed this app- please delete the app and reinstall the latest version from the SDL App Store.
https://appstore.sdl.com/fr/language/app/sdl-freshstart/876/?appVersions=%7B%7B%20option.Id%20%7D%7D
The default settings in the application are normally enough to reset your Studio software.
If you hover over each folder- you will see a description of the changes this app will make to your installation.
For more information on how to use SDL FreshStart -
Should problems persist please email info@sdltrados.com or visit our Live Chat for further advice
sdl.com/livechat (just copy and paste into your browser.