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  • -Customer Experience
    • +01. What you need to know- Help and Support
    • 02. Trados Support resources
    • -03. Licensing and Installation
      • 03.1 Installing Trados Studio (Starter/Freelance and Professional Single User licences only).
      • 03.2 Installing and activating Studio 2021 and Studio 2019 side by side (upgrades only).
      • 03.3 Completing the software installation and setting up your personal profile
      • 03.4 Activating my software after downloading and installing.
      • 03.5 Deactivating my Trados Studio licence
      • 03.6 Uninstalling Trados Studio/MultiTerm from your system
      • 03.7 Changing the installed languages (Trados Studio 2019 Freelance or earlier version only)
      • How to... Resolve issues when unable to start the 'SDL Plugin Management' tool and/or Plugins
      • Retaining my old licence after upgrading from Studio 2017 (or 2019) to Studio 2021?
      • How to... Transfer my existing licence to a new computer?
      • How to... Upgrade my existing SDL Trados Studio legacy licence
      • How to...avoid duplicate plugin entries
    • +04. Trados Studio 2021 (Trados Live)
    • +05.0 Product:How to
    • How to... Install SDL Trados Studio 2021 (Trial Installer)
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How to...avoid duplicate plugin entries

Occasionally a plugin developer may change the name of the plugin that is used within the plugin code. 
When this happens the usual smooth process of updating a plugin by double clicking it can fail and you end up with duplicate plugins, or even an error message referring to plugins with a duplicate ID. 
This article explains how to resolve that problem so you only have one plugin installed.

If you would like to install/update an SDL AppStore application , it is essential that you first remove the existing application from your system completely.

To remove an SDL AppStore application from your system -  

  1. Please ensure you are logged on to the machine as ADMIN
  2. Start Studio > Go to the Welcome screen > Sdl Plugin Management

You will need to close Studio during the uninstall.

Alternatively-

...you can start the Plugin Management Tool without starting Studio itself-

  

To check that the Plugin has been removed completely from your system- navigate to the following (Package) folder

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages ***

Should the app still be present in the 'Packages' folder- please delete.

Now repeat the process in the 'Unpacked' folder.

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked

You should now reboot your computer before installing the updated version.

***If you are unable to see your AppData folder- then simply show Hidden Items

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