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1.Go to https://gateway.sdl.com/
2. Select "Trados Studio Licensing Help"
3. Select one of the two options Installation Issues or Help Activating/Deactivating License
4. You will be redirected to RWS Community
5. Log in to the RWS Community with your RWS ID
6. Start typing the question you have including the error message and the context it appears in
7. See if any of the recommended similar posts are useful
8. If the recommended posts are not useful continue and post your question to the RWS Community
Community members will offer you suggestions on how to fix the issue you encounter or if there are no previous solutions for this issue community moderators will open a case for the RWS Support department who will contact you.