When an error occurs in the application, you see UI like this:

This means that unhandled exception happened, and application can't continue to execute. To restore functionality, just press F5 to reload current page.

When such situation occurs, the following happens:

• TBM sends exception data to our internal logging service. Data being sent contain:
  • error message text (for example: 'Attempt to divide by zero');
  • code stack trace (lines of code resulted in an exception);
  • application version number;
  • user name provided in the application settings - this is the only personal information included in the generated exception data.
• TBM adds exception information to the applog.log file, which can be found in the application installation folder (for Essential version, the path is [InstallFolder]\resources\bin)

You can help us to faster determine an issue by doing the following:

• Press F12 to open browser console.
• Switch to the Console tab.
• Copy error message, starting from beginning (sometimes error message could be long, but the most important part is always at top). Like this:
  
• Report about an error via community forums or by clicking Submit idea/bug button () on the application toolbar. You can attach your log file or screenshot of the Console window.