Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

Client self-registration

  1. Application administrators should enable self-registration for clients from the application settings:
  2. If this setting is enabled, users will be able to click 'Register as a new client' on the Login page:
  3. Clicking on this link opens client registration page:

    The form is pretty simple, and requires to provide only few values: user name for login, e-mail address, client name, and first and last name of the first client contact.
  4. After registration:
    1. a new client is created in the Clients table. Only client name gets filled, a single client contact is created, and status is set to 'Registered';
    2. a new user is created for a client in the Users table;
    3. client receives confirmation e-mail with initial password. Default message template used for confirmation: 'Automated notification - client registration confirmation';
    4. administrators and other users configured to receive notifications, get notified about newly registered client (template - Automated notification - new client registered).
  5. After registration client will be able to login into the system. After first login, there will be a prompt to change password.
  6. By default, client will be able to perform just 2 actions on the portal:
    1. Create quote request;
    2. Manage own profile, where they can upload logo, provide main details (like address, web page, VAT number, create contacts).
  7. If/when manager decides to switch client status to Active, the following actions are recommended:
    1. add necessary price-lists in the client profile;
    2. send a message to a client informing about account activation. For this, you can open mail sender, create a new message, click Add recipient from client contact list, and select client contacts.
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