Gaelle Bordet

Is this just because you are not showing the formatting in the editor?  Go to File -> Options -> Editor and look at the options for displaying tags in the editor while working:

Hi Paul!

Thanks for your answer. Formatting do appears in the editor but appaears in grey. I can see it but not use it.

Gaelle Bordet said:

it just appears greyed out

Please bear with me... What does appear greyed out? We do not see what you see and here is nothing greyed out...

The formatting options like "italic", "bold" or "underline" are not available. I can see that options on my screen but they appear in grey, I can't use them. And when this happens, I am neither able to export my text in Word as I normally do. I am sorry if my explanations are not very clear, in english it's not so easy lol

and thank you for your help

OK, I understand the formatting part. This is most probably because the document you are working on does simply not support formatting. This is the case, if the source file was xml or xlf.

But I do not understand that part: "I am not able to export my text in Word".
How do you "export your text as Word"? And what happens in cases, when you're not able to "export as Word"?

And I fully understand the concern about English - it isn't easy at all, my mother tongue is Polish, so I also have my trouble with this language here.

I suppose, the crucial question is what is the actual SOURCE FORMAT of the file where "you can't change the formatting and can't export as Word".
Without having a clear answer to that question it's no point speculating any further.

So, what is the name of the SDLXLIFF file? What appears in the name right before the .sdlxliff extension (you can see the filename in the Editor, at the top)? It should be something like "blablabla.xxxxxxx.sdlxliff" - what is that "xxxxxxx"?

To me it sounds as if the file type your customer uses is no longer present in your Studio 2019 installation ... In that case, Studio reverts to a kind of "basic mode", which means that you can no longer generate target files and only use the formatting tags that have already been used in the original file. In the projects view you can see the used file type behind the file name. Do you know which version of Studio your customer is using?

it's docx

I am pretty sure they use the 2015 version. But the strange thing is that sometimes I have this problem but not always.

So it depends on the file type used.

I guess the file type your customer uses ist Word 2007 v 2.0.0.0 (you should be able to see this in the file view of your project). I cannot see this file type in Studio 2019 SR2 anymore.

I guess the file type your customer uses ist Word 2007 v 2.0.0.0 (you should be able to see this in the file view of your project). I cannot see this file type in Studio 2019 SR2 anymore.

Thank you all for your answers, I will check the file types and see with the client if they can use another version. Have a nive day everyone!

In that case I would expect Gaelle to see the informational message saying that the file type used to create the SDLXLIFF is not present and that therefore certain functionality (such as saving the target, etc.) is not available... and fully understand the implications of that message.

Yes, I would also expect such a message. I have seen such messages in the past.

I think such message appears in the message window. So you will see it, when you look there.

But OTOH I use to translate a lot of customer packages and in case of Word files there were never such problems. So without really having insight in Gaelle's PC we will not find any solution here, I'm afraid.