Gaelle Bordet

Is this just because you are not showing the formatting in the editor?  Go to File -> Options -> Editor and look at the options for displaying tags in the editor while working:

Hi Paul!

Thanks for your answer. Formatting do appears in the editor but appaears in grey. I can see it but not use it.

I suppose, the crucial question is what is the actual SOURCE FORMAT of the file where "you can't change the formatting and can't export as Word".
Without having a clear answer to that question it's no point speculating any further.

So, what is the name of the SDLXLIFF file? What appears in the name right before the .sdlxliff extension (you can see the filename in the Editor, at the top)? It should be something like "blablabla.xxxxxxx.sdlxliff" - what is that "xxxxxxx"?

To me it sounds as if the file type your customer uses is no longer present in your Studio 2019 installation ... In that case, Studio reverts to a kind of "basic mode", which means that you can no longer generate target files and only use the formatting tags that have already been used in the original file. In the projects view you can see the used file type behind the file name. Do you know which version of Studio your customer is using?

it's docx

I am pretty sure they use the 2015 version. But the strange thing is that sometimes I have this problem but not always.

So it depends on the file type used.

I guess the file type your customer uses ist Word 2007 v 2.0.0.0 (you should be able to see this in the file view of your project). I cannot see this file type in Studio 2019 SR2 anymore.

Thank you all for your answers, I will check the file types and see with the client if they can use another version. Have a nive day everyone!

Gaelle Bordet 

En français pour essayer de clarifier un peu...

Est-ce que tu veux dire que tu n'arrives pas à sauvegarder le fichier cible (via 'enregistrer la cible sous' ou bien via le menu 'Tâches en mode batch' > 'Exporter les fichiers' où 'Générer les traductions cible' ?

Ou s'agît-il plutôt de ne pas pouvoir exporter jusqu'à Microsoft Word pour relecture bilingue (soit via le ruban Relecture soit via 'Tâches en mode batch') ?

Je présume le premier...

Si cela est le cas, pourrais-tu vérifier l'extension de fichier qui apparaît avant l'extension .sdlxliff là où j'ai mise en valeur ci-dessous...

Sur mon image, tu peux y comprendre que c'est un fichier .sdlxliff de provenance XLSX, soit Microsoft Excel.

Je te pose cette question-là car tu n'y as pas encore répondu en anglais suite à de différentes versions de cette question posées. 

Alors, pourrais-tu me dire quelle est l'extension de fichier qui apparaît là avant .sdlxliff ??

J'espère que ceci aide...

Bon courage,

Alison

In that case I would expect Gaelle to see the informational message saying that the file type used to create the SDLXLIFF is not present and that therefore certain functionality (such as saving the target, etc.) is not available... and fully understand the implications of that message.

Yes, I would also expect such a message. I have seen such messages in the past.

Yes, I would also expect such a message. I have seen such messages in the past.

I think such message appears in the message window. So you will see it, when you look there.

But OTOH I use to translate a lot of customer packages and in case of Word files there were never such problems. So without really having insight in Gaelle's PC we will not find any solution here, I'm afraid.