Stephane Picault 

The error message you mention only appears if you open a project which then tries to open the TMs that are assigned to the project. It means that it cannot find the TM in the given location. This can happen because the TM has been moved or deleted in the meantime. 
The easiest way to correct this is to go to your project settings, remove the TM that cannot be found and add the TM again from the location where it is currently located. 

Good afternoon Walter, 

Thanks very much for the help offered.  However, I am not sure that the solution you suggest applies to my particular case. 

This is what happened: I loaded a translation project into Trados Studion 2017 and opened it.  A TM was supplied separately by the translation agency that is to be used for the translation.  I stored the TM file in a folder next to the folder containing the project.  After opening the project in Trados I then tried to select the TM (via "Project Settings") from its location in the folder, and it was then that I received the error message.  Normally the TM is added to the list of TMs in the top window on the "Project Settings" page after it has been selected.
In the past this has always occurred without any problems. I have had to install Trados anew after my hard drive failed and had to be replaced.  This is my first attempt to use Trados with the new hard drive. 
In the meantime I have moved the TM to another location, but still get the same error message.

Thanks again for your support.

Stephane Picault 

Stephane Picault 

At least we know now that the problem is not with Studio, but that you were trying to open a file, which is not a "proper" TM.

Why don't you also create your own TM? Even if the agency sends you a TM along with a job, it is a good idea to also have your own private TM, which you update with all the translations you do. 

The translation agency updates the particular client-specific TM on an ongoing basis with all the translations completed by translators for this client.  Every few months I ask them to provide me with the TM in its latest version. However, I will consider creating a TM of my own for the client.  At least it will not do any harm.  One can always work with several TMs at the same time.

I will see what happens in the future. At the moment I am working on a translation with a TM that has been assigned specifically to the  project, and so far there have been no major problems.  However, I am not able to use the DeepL machine translation software, which has been integrated in Trados Studio, in the usual way.  I will contact you later about this problem, supposing that you have some knowledge of this matter.

Many thanks for your help up to now, which has been excellent.  I will let you know how this problem is finally resolved with the agency. 

Best regards,

Stephane 

Stephane Picault 

Yes, even if the agency provides you periodically you with an updated TM, it is good practice to also have your own TM, which you always add as a second TM to your projects so that it also gets updated. 
About the TM that you could not open, and which had a size of zero: how did you get it? Was it in a Studio package, or did you download it separately? The problem might also be due to a problem while downloading.

The TM was provided in a zipped file on the agency's server.  It was not part of a package.  I simply downloaded the file and unzipped it.

If I remember rightly, I had to enter a password to unzip the file the first time, but no password was needed for the second instance of the file.

Hello again Walter, 

I have another problem concerning the use of the DeepL machine translation software which has been integrated into my Trados Studio 2017 software via a plug-in.

Although I have selected the DeepL add-on via "Project Settings", the machine translation results do not appear on my screen.  There is a narrow window at the top of the screen that is intended for machine translation results but it remains empty.  In the window below, I can use the button provided to insert TM resullts, but there is no equivalent button for inserting the DeepL machine translation results. 

Can you please provide help here? I have found an RWS Community discussion on a similar problem, and have tried some of the solutions proposed, but the problem remains unresolved. 

Or perhaps you could pass on this question to a support engineer specialised in this particular area.

Here is what the Trados Studio interface looks like:



Many thanks in advance,

Stephane Picault 

Stephane Picault 

According to your screenshot, you only use the TM SCB-DE-GB and no Deepl.

Can you please show us a screenshot of your Project Settings?
You should see this:

And a small request: please do not add new questions on a different subject into an existing thread, but open a new one if you change the subject. 

Hello again Walter, 

Thanks for the quick reply. 
'
I hope it's OK if I continue the discussion in this thread, although I should have opened a new one for this new topic. 

Here is the requested screenshot.  As you can see, the DeepL software has been selected,  The TM that can also be seen was assigned to this job by the translation agency. 

Which version of the plugin are you using?

Can you please tell me where I can find this information?  I downloaded the plug-in for Trados Studio 2017 from the RWS website, but am now unable to find where I did this and the plug-in version I used. Sorry if this is a stupid question.

Go to "Add-Ins - RWS AppStore" and check the version number that is displayed:

For Studio 2017 you should have version 3.8.12.0.

Stephane Picault said:

I downloaded the plug-in for Trados Studio 2017 from the RWS website,

You should not download the plugin from the website, but install it from the inbuilt AppStore shown above. 
Click on "AppStore" and enter "Deepl" into the search field:



Click on the arrow down to install the plugin.

This procedure will automatically ensure that you install the plugin version that is compatible with your version of Studio, and is less error-prone than downloading the plugin manually from the website. 

I suggest you first remove the one you have, restart Studio and then install in the way I described.

Go to "Add-Ins - RWS AppStore" and check the version number that is displayed:

For Studio 2017 you should have version 3.8.12.0.

Stephane Picault said:

I downloaded the plug-in for Trados Studio 2017 from the RWS website,

You should not download the plugin from the website, but install it from the inbuilt AppStore shown above. 
Click on "AppStore" and enter "Deepl" into the search field:



Click on the arrow down to install the plugin.

This procedure will automatically ensure that you install the plugin version that is compatible with your version of Studio, and is less error-prone than downloading the plugin manually from the website. 

I suggest you first remove the one you have, restart Studio and then install in the way I described.

Hello again Walter,

Thanks for this information.

Following your instructions, I have uninstalled the plug-in for Trados Studio 2017 that I had previously downloaded from the RWS website.

However, when I try to download the plug-in via "RWS AppStore" I get the following screen.  As you will see, the button to the right of plug-in version 3.8.12.0 does not appear on the screen, unlike the buttons for the other versions. So I cannot proceed further.
Am I doing something wrong here?  

Many thanks in advance for your help.

Best regards, 

Stephane Picault

Good morning Walter, 

Sorry, my mistake.   I mistook the list of plug-in versions for a menu.  I have now downloaded the 3.8.12.0 version via the "Download" button and will see if it works.

Best, 

Stephane

Hello again Walter,

I have uninstalled the old DeepL plug-in version  3.8.12.0 and downloaded and installed it again following your instructions but this instance does not seem to work either.

Can it be that this plug-in version is not compatible with my Trados Studio version 2017   14.1.10015.44945 ? In the meantime I have received notification via the Trados Studio notification function that a Trados Studio 2017 update is available, namely  version 14.1.10018.54792. Should I download this later version and see if the DeepL plug-in will work with it? 

Best, 

Stephane 

The following screen appears in the installation wizard of the plug-in:
t
My version of Studio 2017, with a check box next to it, appears in the window within this screen .  Initially, this check box is not ticked.  But I ticked it before proceeding further with the plug-in installer. 

However, the following text appears on the left of the screen: "Studio versions that are not compatible with the plug-in will be grayed out".  As I have mentioned, initially the check box is not checked.  Does this mean that the studio version indicated is "grayed out"? If so, I will have to try to install the DeepL plug-in after replacing my Trados Studio 2017 version 14.1.10015.44945 by version 14.1.10018.54792, as mentioned in my previous post.