RWS Community

MultiTrans Client - Unsuccessful or inconsistent search results in TextBa…

Tom Tindall over 1 year ago

If you do not receive any results even when the searched word is present in the TextBase, you may need to rebuild and reindex the TextBase. See the following article for guidance on how to do this: https://gateway.sdl.com/apex/communityknowledge?arti...
- 22 Dec 2022
Provider not receiving an email notification when the source document has…

Maurice Rizk over 1 year ago

If a provider is not receiving an email notification when the source document was replaced in a request they were currently working on, see the following article which explains how to enable this type of notification. https://gateway.sdl.com/apex/co...
- 22 Nov 2022
Your MultiTrans Flow login has been disabled

Tom Tindall over 2 years ago

If you see the error "Your Multitrans Flow login has been disabled" when trying to log into Flow, see the following article which explains how to re-enable your account: https://gateway.sdl.com/apex/communityknowledge?a...
- 15 Nov 2022
Login failed, please try again message when connecting to the MultiTrans …

Oren Toledano over 2 years ago

It is important to remember that when changing the password for a user account in Flow, and that same account is being used to log in to the the MultiTrans client, it will need to be updated the next time that account is used in the MultiTr...
- 27 Oct 2022
Flow - Providers unable to see Textbases and Termbases in Web Editor

Maurice Rizk over 2 years ago

When Flow Providers are in the Online Web Editor session, they are not able to see or select Textbases and\or Termbases from the Online Editor settings under Termbase and Textbase "Input". The following article provides a solution on how to...
- 20 Oct 2022
Flow - Several sessions in use after being idle

Tom Tindall over 2 years ago

This article provides some details as to how duplicated sessions in Flow can occur, which can be an issue for PM accounts because each session will count for a license being used: https://gateway.sdl.com/apex/communityknowledge?articleName=00001...
- 14 Sep 2022
MultiTrans Beta Word Add-in - "No license is available for your connection…

Tom Tindall over 2 years ago

If you see the error message "No license is available for your connection" when setting up a connection in the MultiTrans Beta Word Add-in, it is likely because you do not have an appropriate license to use the add-in. Refer to the fol...
- 14 Sep 2022
Flow Machine Tasks have stopped working

Oren Toledano over 2 years ago

If Flow Machine Tasks like the Analysis or Pretranslation tasks fail with an error such as "Document analysis failed with error" or "The file exists", the Temp folder on the application server could contain too many files. Th...
- 19 Aug 2022
The Auto-Align Scheduler suddenly doesn't work anymore.

Oren Toledano over 2 years ago

If you encounter an issue where the Auto-Align Scheduler previously worked but now it suddenly doesn't work anymore and files remain in the Auto Align folder and are not uploaded to the translation memory / TextBase, this article ...
- 19 Aug 2022
No longer receiving email notifications in Flow

Tom Tindall over 2 years ago

The following article explains the various things you can check if you find that you're suddenly unable to receive email notifications in Flow: https://gateway.sdl.com/apex/communityknowledge?articleName=000015526
- 15 Jul 2022
Flow - TextBase Builder job fails with the error "TextBase is Offline"

Tom Tindall over 2 years ago

TextBase builder jobs in Flow sometimes fail with the error "Error when trying to submit the job to MultiTrans: TextBase is Offline." and the batch of files also has the job ID of MultiTrans Job Id: -1. The following article explains why t...
- 15 Jul 2022
MultiTrans supported releases & Windows Server / SQL Server support

Tom Tindall over 2 years ago

If you'd like to know whether your version of MultiTrans is still receiving updates or fixes, please see the following help article: https://gateway.sdl.com/apex/communityknowledge?articleName=000015933 If you'd like to know which versi...
- 15 Jun 2022
Flow - Fatal error on Provider Productivity tab

Tom Tindall over 2 years ago

If you see the message "A fatal error has occurred" when selecting the Productivity tab of a provider, please refer to the following knowledge base article which explains how to fix this issue: https://gateway.sdl.com/apex/communityknowledg...
- 17 May 2022
MultiTrans - How to add a new language to an existing textbase

Oren Toledano over 2 years ago

If you'd like to know how to add a new language to an existing textbase, please refer to the following Knowledge Base article which explains the process: https://gateway.sdl.com/apex/communityknowledge?articleName=000018750
- 16 May 2022
Error encountered when using MultiTrans Plug-In with Studio 2021 SR2

Oren Toledano over 2 years ago

When upgrading to Trados Studio 2021 SR2 and using one of the MultiTrans Plug-Ins, you will need to make sure you are using the latest version of the MultiTrans Plug-Ins (version 3.1.2.0) which are available on the RWS AppStore Fo...
- 21 Apr 2022
MultiTrans - How to check the languages used in a TextBase

Tom Tindall over 2 years ago

If you'd like to know which languages are used in a TextBase, please refer to the following Knowledge Base article which explains 3 different methods of checking a TextBase's languages: https://gateway.sdl.com/apex/communityknowledge?articleN...
- 21 Apr 2022
How do I activate my Multitrans license

Guy Anaba over 2 years ago

You installed Multitrans on a client or server and have to activate the Multitrans license, check the article below: https://gateway.sdl.com/apex/communityknowledge?articleName=000013685
- 15 Mar 2022
MultiTrans TextBases do not appear in the connection window

Tom Tindall over 2 years ago

If you do not see any TextBases when starting a session in the MultiTrans Client, please refer to the following Knowledge Base article for troubleshooting steps: https://gateway.sdl.com/apex/communityknowledge?articleName=000012651
- 15 Mar 2022
Multitrans - Word Add-in manual installation

Guy Anaba over 2 years ago

If you would like to install the Word Add-in manually because of the following issues - Add-in Menu disappears after closing the Word application - Add-in interface language is not as expected Please see the following knowledge base article tha...
- 22 Feb 2022
How to export a MultiTrans TextBase

Tom Tindall over 2 years ago

If you'd like to export a MultiTrans TextBase to share with other users or import into other software, please see the following knowledge base article for an explanation of how to export TextBases: https://gateway.sdl.com/apex/communityknowledge?...
- 18 Feb 2022
Flow - Pre-translation step failing with the message of “Unable to process…

Maurice Rizk over 2 years ago

If the xliff file is missing for the Pre-translation step and the status shows on hold with a message of “Unable to process job with MultiTrans”, please see the following knowledge base article on how to retrieve the xliff ...
- 21 Jan 2022
MultiTrans Client - "MultiTrans could not find a license. The activation utility…

Tom Tindall over 2 years ago

If you get an error message when opening the MultiTrans Client which states "MultiTrans could not find a license. The activation utility will be launched", there could be an issue on either the MultiTrans Client or the server...
- 20 Jan 2022
Critical Apache Log4J2 CVE-2021-44228 Vulnerability (Log4Shell)

Oren Toledano over 2 years ago

A critical vulnerability was discovered in Log4j, a widely used Apache logging framework. This library is used in applications worldwide, including MultiTrans Flow, which is vulnerable to exploitation of this Apache bug. We encourage all custom...
- 15 Dec 2021
Flow - Invoicing - To be done VS To be Invoiced

Tom Tindall over 2 years ago

Please see the following Knowledge Base article for an explanation of the difference between "to be done" vs "to be invoiced" sections of the Documents tab of a Flow request: https://gateway.sdl.com/apex/communityknowledge?article...
- 15 Dec 2021